Support

Contact

We answer every message ourselves, in the order received. There is no phone line, chat or ticket system.

What to include

It helps us a great deal if your message mentions:

• the app version (shown in Settings → About);
• your phone model and Android version;
• what you did, what you expected and what happened instead, step by step;
• for reminder issues: whether the notification permission is granted, whether the master toggle in Settings is on, and whether your phone restricts battery use for Proofbox.

Please do not send receipt photos or export files unless we ask for them, and never send card numbers or other sensitive details. We cannot see your data, which is the point of the app, so we can only help with how the app behaves, not with the contents of your records.

Common questions

A reminder did not show up.

Check three things: the notification permission for Proofbox in Android settings, the master toggle under Settings → Notifications, and the item's own reminder switches on its detail screen. Reminders are produced by a daily background check; some phones restrict background work aggressively when battery saving is on, which can delay it. Opening the app runs the check immediately.

I lost my phone / reset it. Can you restore my receipts?

No. Your data was only on that device. If you had Android backup turned on, restoring the backup when setting up a new phone may bring Proofbox's data back. If you made an export ZIP, use Settings → Backup → Import. Otherwise it cannot be recovered, by us or anyone else.

The warranty date looks one day off.

The warranty-until date is the purchase date plus the number of months you entered, clamped to the last day of the month when needed (for example 31 January + 1 month = 28 or 29 February). The return-by date is the purchase date plus the number of days. If a store counts differently, enter the number that matches your receipt.

The price shows the wrong currency symbol.

The symbol follows your phone's language and region setting. The app does not convert currencies; it stores the number you typed and labels it with your locale's currency.

How do I delete my data?

See Delete your data. Everything can be removed in the app in seconds.

A note on privacy

When you e-mail us, we see your address and what you write, and we keep the conversation for up to 12 months to be able to follow up. We do not add you to any list and do not share your message. Details in the Privacy Policy.